Frequently
Asked
Questions

Yes, all vVARDIS products are vegan, kosher, clean, and cruelty free. Our products are developed by dentists, backed by science, and sustainably sourced and packaged.

Yes, children as young as age 6 can safely use vVARDIS products with adult supervision.

Our patented WX technology contains a powerful sequence of natural amino acids and natural minerals. The unique WX Formula whitens, strengthens, and protects your teeth. You can learn more about WX Formula on our science page https://www.vvardis.com/science .

Aletsch and Edelweiss are infused with WX Formula. Weissbad and Sils also contain our patented technology.

Yes, vVARDIS products safely whiten porcelain and ceramic crowns and veneers.

No, vVARDIS products won't irritate sensitive teeth and gums.

You can log into your vVARDIS account and check your order status at any time using your order number. If you didn't create an account, you can get immediate assistance with our live chat between the hours of 8 a.m. and 10 p.m. ET or call us at 866-909-1357.

If you would like to cancel an online order after it has been placed, please contact us within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.If your order is cancelled, you will receive an email notice confirming the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact us https://www.vvardis.com/contact-us.

We'll email you once the carrier has delivered your package. If you can't locate your package, check with neighbors and family members and look for a notice of attempted delivery. If you still can't find your package, contact the carrier for assistance.

You may return any item within 30 days of the delivery date. Products must be unused and unopened with all original packaging intact, unless the items are faulty or not as ordered. Our Customer Service Team will be pleased to assist you with a free return label for eligible returns. Contact us via live chat between the hours of 8 a.m. and 10 p.m. ET or call us at 866-909-1357.

We process orders Monday through Friday (excluding holidays). Most orders are processed and shipped within one day, although in some cases, processing may take a bit longer. Orders typically arrive within 3-5 business days with standard shipping.

We'll send you an email with tracking information when your order ships. You can track your package on the carrier's website.

For information about partnering with vVARDIS, please contact Alicia Liu, our US Commercial Sales lead, at alicia.liu@vVARDIS.com.