- Orders are processed and shipped on business days only Monday through Friday, excluding holidays.
- Orders placed on holidays or weekend days will be processed the following business day.
- Orders are processed within 1-5 business days.
All purchases are subject to payment authorisation prior to processing. Only authorised purchases will be processed and shipped.
Payment Authorisation Holds
When placing an order using a credit card, two transactions will be posted to your account.
- The issuing bank for your payment card will place a hold on the funds in your account for the amount of your purchase when an order is authorised. This action reserves the funds for the pending charge.
- You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorisation hold if the order is altered or cancelled prior to shipment.
If an order is cancelled, the authorisation hold will be removed by the issuing bank. For details on the removal of authorisation holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorisation holds.
To check the status of your most recent orders at vvardis.com, click on the Order Status and login to your Account to view the status of your orders.
To track your order via the carrier’s website, click on the tracking number next to the order to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Find a Missing Package
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
- Check with neighbours and family members
- Look around the delivery location
- Check for notice of attempted delivery
- Contact the carrier